Refund policy

Thank you for shopping at Easnuc.

This Return & Refund Policy explains the conditions for returns, exchanges, return shipping, and refunds for eligible purchases made through www.easnuc.com.

This policy applies to orders shipped within the United States.

1. Return Window

Easnuc accepts eligible returns requested within 30 days after delivery.

The 30-day return period begins on the date the shipping carrier marks the order as delivered.

Return requests submitted after the 30-day return period may not be accepted.

2. Eligible Returns

Easnuc accepts returns for both defective and non-defective products, subject to the conditions stated in this policy.

Eligible return reasons may include:

• Change of mind
• Size or fit preference
• Color or style preference
• Product no longer wanted
• Damaged product
• Defective product
• Incorrect product received

3. Product Condition

Returned products must be in new condition.

To qualify for a return or exchange, the product must generally be:

• Unworn
• Unused
• Unwashed
• Unaltered
• Free from stains, odors, makeup, pet hair, or other signs of use
• Returned with original tags attached
• Returned with original packaging and accessories, where applicable
• Accompanied by a valid order number or proof of purchase

Products that have been worn, used, washed, altered, or damaged after delivery may not qualify for a return, exchange, or refund.

Shoes

Shoes should be tried on only on a clean indoor surface and must be returned without signs of outdoor wear or damage to the soles or original packaging.

Swimwear

Swimwear must be unworn, unwashed, and returned with original tags and hygienic protection intact.

4. How to Request a Return

To request a return, please contact us within 30 days after delivery:

Email: hello@easnuc.com

Please include:

• Your full name
• Order number
• Email address used for the order
• Product you wish to return
• Reason for the return
• Clear photographs if the product is damaged, defective, or incorrect

After reviewing your request, our customer support team will provide return authorization, instructions, and the authorized return address.

Please do not send a return before receiving return instructions from Easnuc.

Unauthorized returns or returns sent to an incorrect address may be refused or delayed.

5. Return Method

Returns are accepted by mail only.

We do not currently accept in-person returns.

We recommend using a trackable shipping service and keeping your shipping receipt and tracking number until the return process is complete.

6. Return Labels and Return Shipping Costs

Easnuc does not provide prepaid return labels for standard returns.

For returns due to change of mind, size or fit preference, color or style preference, or other reasons not caused by an Easnuc error, customers are responsible for:

• Obtaining the return shipping label
• Paying the return shipping cost
• Sending the product to the authorized return address
• Keeping proof of return shipment and tracking information

Return shipping and return-label costs for standard returns are non-refundable.

If the return is required because the product received is damaged, defective, or incorrect, Easnuc will cover the applicable authorized return shipping costs.

Please contact us before returning any damaged, defective, or incorrect product so we can review the issue and provide the appropriate return instructions.

7. Damaged, Defective, or Incorrect Products

Please inspect your order after delivery.

If you receive a damaged, defective, or incorrect product, contact us at hello@easnuc.com and provide:

• Your order number
• A description of the issue
• Clear photographs of the product
• Photographs showing the damage or defect
• Photographs of the packaging or shipping label when applicable

After reviewing the claim, Easnuc may approve a return, exchange, replacement, refund, or another appropriate resolution.

If the return is required because the product received is damaged, defective, or incorrect, Easnuc will cover the applicable authorized return shipping costs.

Please do not purchase or arrange return shipping for a damaged, defective, or incorrect product until you receive instructions from our customer support team.

Please retain the product and original packaging until our review is complete.

8. Exchanges

Easnuc accepts exchanges for eligible products requested within 30 days after delivery.

Customers may request an exchange for another available size, color, or eligible product.

The returned product must meet the same new-condition requirements described in this policy.

Exchanges are subject to product availability.

If the requested replacement is unavailable, we may issue a refund to the original payment method instead.

Customers are responsible for obtaining and paying for the return shipping label for exchanges.

9. Return Inspection

Once a returned product is received, Easnuc will inspect it to confirm that it meets the return requirements.

We may review:

• Product condition
• Signs of wear or use
• Original tags
• Packaging
• Accessories
• Hygienic protection
• Order and return information

We will notify you after the return has been reviewed.

Products that do not meet the return requirements may be refused.

10. Refunds

Approved refunds are issued to the original payment method used for the purchase.

Easnuc processes approved refunds within 3 business days after the returned product has been received, inspected, and approved.

After we process your refund, your bank, card issuer, PayPal, digital wallet provider, or other payment provider may require additional time for the funds to appear in your account.

Any additional processing time required by your payment provider is outside Easnuc's control.

11. Refund Amount

For an approved return, the refund generally includes the amount actually paid for the eligible returned product.

The following costs are generally not refundable:

• Return shipping costs
• Return-label costs
• Expedited or upgraded shipping charges
• Foreign transaction fees
• Currency conversion fees
• Fees charged by a bank or payment provider

Any discount applied to the original purchase will be reflected in the refund amount.

12. Restocking Fees

Easnuc does not charge a restocking fee for eligible returns or exchanges.

No fixed or percentage-based restocking fee will be deducted from an approved refund.

13. Order Changes and Cancellations

If you need to change or cancel an order, please contact us as soon as possible.

We will attempt to assist, but changes or cancellations cannot be guaranteed once an order has entered processing or shipment.

Orders that have already shipped cannot normally be canceled.

After delivery, eligible products may be returned or exchanged according to this policy.

14. Return Address

Returns must be sent only to the authorized return address provided by our customer support team.

Our business contact address is:

Easnuc
5930 Bennington St
Philadelphia, PA 19120
United States

This business address is not automatically the authorized return address.

Please contact us before mailing any return so we can provide the correct return instructions and applicable return address.

15. Consumer Rights

This policy does not limit any rights that cannot legally be waived under applicable consumer-protection laws.

Where applicable law provides additional rights or remedies, those legal requirements will apply.

16. Contact Us

For questions about returns, exchanges, damaged products, or refunds, please contact us:

Store Name: Easnuc

Website: www.easnuc.com

Email: hello@easnuc.com

Phone: +1 695-823-6070

Business Address:
5930 Bennington St
Philadelphia, PA 19120
United States

Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed

Messages received outside our regular support hours will be reviewed on the next business day.

We aim to respond to customer inquiries within 24–48 business hours.