Shipping policy
Thank you for shopping with Easnuc.
This Shipping Policy explains our order processing times, shipping methods, estimated delivery times, tracking, address requirements, and other shipping-related information for purchases made through www.easnuc.com.
Easnuc currently ships to eligible addresses within the United States only.
1. Shipping Destinations
We currently ship to addresses within the United States.
At this time, we do not offer international shipping.
Customers are responsible for providing a complete and accurate shipping address when placing an order.
Please review your shipping information carefully before submitting your order.
2. Shipping Cost
Easnuc offers free standard shipping on all orders delivered within the United States.
There is no minimum order value required to qualify for free standard shipping.
If an optional expedited or upgraded shipping method becomes available, the applicable shipping charge will be clearly displayed during checkout before payment is completed.
3. Order Cutoff Time
Our daily order cutoff time is:
12:00 PM Eastern Time (ET)
Orders placed before 12:00 PM ET on a business day may begin processing that business day.
Orders placed after the cutoff time will generally begin processing on the next business day.
Orders placed on weekends or U.S. public holidays will begin processing on the next business day.
4. Order Processing Time
Orders are generally processed within:
1–3 business days
Processing takes place Monday through Friday.
Business days do not include:
- Saturdays
- Sundays
- U.S. public holidays
Processing time begins after your order has been successfully submitted and payment has been authorized.
During processing, we may:
- Verify payment information
- Confirm order details
- Prepare products for shipment
- Perform applicable fraud-prevention or order-review checks
If additional information is required before your order can be processed, we may contact you using the email address or phone number provided with your order.
5. Transit Time
After your order has been processed and shipped, standard shipping generally takes:
6–9 business days
Transit time is calculated from the date the order is shipped, not from the date the order is placed.
Transit days are generally Monday through Friday and do not include weekends or U.S. public holidays.
Actual transit time may vary depending on:
- Delivery location
- Shipping carrier
- Weather conditions
- Transportation disruptions
- Seasonal shipping volume
- Other circumstances outside our reasonable control
6. Estimated Total Delivery Time
Our estimated total delivery timeframe is:
7–12 business days
This estimate consists of:
Processing time: 1–3 business days
Transit time: 6–9 business days
The estimated delivery period begins after an order is successfully placed and payment is authorized.
Delivery dates are estimates and are not guaranteed.
7. Shipping Confirmation and Tracking
Once your order has shipped, we will send a shipping confirmation email to the email address provided during checkout.
When available, the shipping confirmation will include:
- Tracking number
- Shipping carrier information
- Tracking link or delivery information
Tracking information may not update immediately after shipment.
Please allow the carrier reasonable time to scan the package and update the tracking system.
8. Tracking Delays
It is normal for tracking information to occasionally take additional time to update.
A temporary delay in tracking updates does not necessarily mean that the shipment has stopped moving.
If your tracking information has not updated for an extended period, please contact us at:
Please include your order number and tracking number so our customer support team can review the shipment.
9. Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address during checkout.
Please make sure the following information is correct:
- Recipient name
- Street address
- Apartment, suite, or unit number, where applicable
- City
- State
- ZIP code
- Phone number
- Email address
Easnuc is not responsible for delays caused by incomplete or incorrect shipping information provided by the customer.
If you notice an address error after placing an order, contact us as soon as possible.
We will attempt to assist, but address changes cannot be guaranteed once an order has entered processing or has been shipped.
10. Undeliverable or Returned Packages
A shipment may be returned to the sender if the carrier is unable to complete delivery because of circumstances such as:
- Incorrect or incomplete address
- Invalid address
- Delivery refusal
- Repeated unsuccessful delivery attempts
- Other carrier-determined delivery issues
If your package is returned to the sender, please contact our customer support team.
We will review the shipment and available resolution options based on the circumstances of the order.
11. Delayed Shipments
Although we work to meet the estimated delivery timeframe, delays may occasionally occur.
Possible causes include:
- Carrier delays
- Severe weather
- Transportation disruptions
- U.S. public holidays
- High seasonal shipping volume
- Incorrect or incomplete shipping information
- Other circumstances outside our reasonable control
If your order is significantly delayed, please contact us and we will assist with reviewing the available tracking and shipment information.
12. Lost Packages
If tracking information indicates that your shipment may be lost or has not progressed for an extended period, please contact us at:
Please provide:
- Your full name
- Order number
- Tracking number
- Brief description of the issue
Our customer support team will review the shipment information and may contact the shipping carrier when appropriate.
Depending on the circumstances, we will provide the applicable next steps or available resolution.
13. Packages Marked as Delivered
If the carrier marks your package as delivered but you cannot locate it, we recommend first:
- Checking around your delivery location.
- Checking with household members.
- Checking with neighbors where appropriate.
- Checking mailrooms, reception desks, parcel lockers, or building management.
- Reviewing the carrier's tracking information.
If you are still unable to locate the package, contact us at hello@easnuc.com with your order number and tracking information.
We will assist with reviewing the shipment.
14. Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible.
We will attempt to accommodate your request before processing or shipment begins.
However, order changes and cancellations cannot be guaranteed once the order has entered processing.
Once an order has shipped, it can no longer normally be canceled.
After delivery, eligible products may be returned according to our Return & Refund Policy.
15. Business Days
For purposes of this Shipping Policy, "business days" means:
Monday through Friday
The following are not considered business days:
- Saturdays
- Sundays
- U.S. public holidays
For example, an order placed late on Friday, Saturday, Sunday, or a public holiday may not begin processing until the next business day.
16. Returns
Shipping and return shipping are governed by separate terms.
For eligible standard returns, customers are responsible for obtaining and paying for the applicable return shipping label.
If a return is required because the product received is damaged, defective, or incorrect due to an Easnuc error, Easnuc will cover the applicable authorized return shipping costs.
Please contact us before mailing any return.
For complete return, exchange, and refund information, please review our Return & Refund Policy.
17. Contact Us
If you have questions about shipping, delivery, tracking, or an existing order, please contact us:
Store Name: Easnuc
Website: www.easnuc.com
Email: hello@easnuc.com
Phone: +1 695-823-6070
Business Address:
5930 Bennington St
Philadelphia, PA 19120
United States
Customer Support Hours:
Monday – Friday: 9:00 AM – 6:00 PM ET
Saturday – Sunday: Closed
Messages received outside our regular customer support hours will be reviewed on the next business day.
We aim to respond to customer inquiries within 24–48 business hours.
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